In this modern era technology have made people more connected, effective and efficient. It is estimated that 120 billion business emails will be sent every day in this year both mobile and desktop applications. In the same time, HR technologies are developing and the different categories of AI-based HR services are coming to the market.
The gig economy and flatter organisational structure are shaping the future according to the recent studies. These new upcoming trends will help employees to have more effective and valuable job in the future. Moreover, the introduction of Artificial Intelligence (AI) could be another path which can be further improved to get a better outcome of any industry. In the future, AI technologies will help to create a more personalized experience rather than the amount of information which are expected to handle. AI-based robots are cheaper and faster than humans and beneficial in the long run. But robots may not be able to do work based on higher thinking, decision making and emotional intelligence. However “increasing robot work” means “decreasing human work” in any sector including HR services.
AI can be used to eliminate transactional and repetitive tasks. 2019 Deloitte Global Human Capital Trends report mentioned that 62% of survey respondents are currently practising AI strategies in their organisation. Most of the repetitive tasks being automated by AI, as a result, human capital can be used to tasks which need more creative and valuable ideas. Ability to process massive data in real-time is the major difference between AI and human employees which cannot be replaced. New human resource information systems come with AI support, which will enhance the effectiveness of the workplace. HR services which are combined with predictive analysis can support any organisation to take vital decisions about their future. AI can’t replace human skills like creativity, problem-solving and interaction with other people, but AI relates HR technologies can be used to support and improve the effectiveness of overall HR services.
Imagine your current job role is to assemble bottles. After working 9 hours per day you can only assemble 300 bottles. What if instead of assembling bottles you cloud control 20 AI bots to assemble those bottles for you? Then your job can be changed from bottle assembler to robot controller. In that way, employees can gain something for their life by doing extra work during those hours after giving the right instructions to the robot.
Compensation and benefits managers, advertising salesperson, computer support specialist and marketing research analyst job roles can be replaced by AI bot, but the human resource manager’s post can’t be replaced. Because any company need to have a human to manage interpersonal conflicts. The HR technology field is growing rapidly at the range of 9% annually and by 2024 companies need more HR services and structures to support and help existing employees and their clients. AI-based HR payroll software and employee management software will help organisations to provide a better experience for their employees.
No matter what AI can do, but still AI needs to collaborate with human employees to get the maximum outcome. Also, most of the organisations who are practising AI services with human capital will able to create more meaningful jobs rather than normal firms. By using AI, organisations can improve their employees working experience and also help them to build a better tech-driven career. Most of the newest HRIS software have the AI bot support to give more experience for their customers. By having AI-supported HRIS software will increase your employee satisfaction and that leads to employee retention. Because of the above reasons, it’s vital to have a better AI-supported system to improve the meaning of your employees' job role and their satisfaction.